Delivery
1 Places of delivery
The deliveries are realized in metropolitan France and in the rest of the world.
The delivery is assured(insured) by post Delivery with fast place of residence - delivery made by post (colissimo followed)
2 Expenses of delivery
Delivery in metropolitan France, postal charges are 8€ and OFFERED from 100€ of command(order).
Delivery deadlines is from 3 to 5 working days.
Delivery abroad postal charges are OFFERED from 100€ of command(order).
The amount of the delivery abroad varies according to the country of delivery. He(it) is indicated in the process of order.
The deadline(extension) depends on the country of delivery.
Zone FR
France, Monaco, Andorre = 8 euros
Zone 1
Germany, Belgium, Luxembourg, Netherlands = 10 euros
Zone 2
Autriche, Ireland, Spain, Portugal, Italy, United Kingdom = 12 euros
Zone 3
Denmark, Estonia, Hungary, Latvia, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland = 15 euros
Zone 4
Finlande, Greece, Iceland, the Maghreb, Malta, Norway, Turkey, specific Territories Espagne and Portugal, other countries Eastern Europe =
Zone 5
Australia, Canada, China, Korea of the South, the United States, Hong-Kong, India, Israel, Japan, Russia, Singapore, the Thailand, Vietnam = 25 euros
Zone 6
Africa (except the Maghreb), Americas (except the United States and Canada), the Middle East, other Asian countries, Oceania (except Australia) = 30 euros
3 Followed by delivery
The Customer will be warned by successive e-mails of the various states of treatment of his order. He can consult the evolution of his order in the column My Account of the site www.pygmees-shop.com. From the expedition of his order, the Customer will have a number of follow-up of parcel which will allow him to follow its parcel on the site of the carrier.
4 Absence during the delivery
In case of absence of the Customer during the delivery, a calling card of the carrier is put down(deposited) in the mailbox inviting him(it) to remove him(it) to the post office the closest to the delivery address. The parcel of the Customer will remain pending 15 days in the post office. After this deadline, he(it) will be sent back(dismissed) to the sender. In this case, the Customer will have to pay the expenses of forwarding of the parcel if he asks for a new sending.
5 Reception of the parcel in the delivery
During the delivery, the Customer will have to verify the state of the packaging of the parcel and the contents of the command(order) according to the invoice delivered with the parcel and open the parcel in the presence of the carrier. If the parcel or the product is damaged, the Customer has the possibility of accepting or of refusing the parcel. In both cases, the Customer has to check(control) in front of the carrier the state of the parcel and emit(utter) reserves on the delivery note in case of damaged parcel / product ( s ). The Customer will have to then within manufactured 48 hours indicate him(it) by email in contact@pygmees-shop.com. After this period and/or without reserves emitted(uttered) on the delivery note, the Customer cannot make any more of contesting concerning his delivery.
6 Delay in delivery
Www.pygmees-shop.com cannot be held responsible for the overtaking of the maximum delivery deadline indicated on the web site www.pygmees-shop.com. The overtaking of delivery can give rise to no payment of damages. In case of delay, the Customer will have to get in touch with the Customer service of www.pygmees-shop.com by email contact@pygmees-shop.com. This complaint will allow in www.pygmees-shop.com. to proceed to an investigation with the carrier who can last at the most 21 working days. During this deadline, if the product is found, www.pygmees-shop.com will reroute the product in the delivery address of the Customer indicated during the order. On the other hand, if the commanded product is not found at the end of this deadline, www.pygmees-shop.com. will proceed to a new expedition
Prduct return
1 Authorization of return
According to the article L.121-20 of the code of the consumption, the customer has a deadline(extension) of 7 calendar days from the date of reception of his parcel, to return on his decision and turn(return) to his expenses the commanded(ordered) products and so obtain a refund(repayment). After this period the customer can benefit from an exchange with the same or another product or of valid credit note one the year.
Before any product return, the Customer necessarily has to contact beforehand Customer services by email: contact@pygmees-shop.com to obtain an authorization of return and acquaint with the procedure of return www.pygmees-shop.com.fera all its efforts to allow the Customer to benefit from a treatment(processing) in the best deadline(extension). Watch out, the customer can turn(return) articles only if the labels of origin appear there always, if the goods underwent no deterioration of origin and in its entirety. This excludes every washed, carried(worn), modified, damaged product.
SALES PRODUCTS :
Sale items or on special offer cannot be paid off, only credit note corresponding to the price of the sale item excluding charges of delivery and of return will be proposed to the customer either the exchange of size of the same model.
Articles being the object of return must be sent by the customer to the following address :
MY TRANSPORT
Pour le compte de PYGMEES SHOP
1181 Route d'Avignon
13570 BARBENTANE
FRANCE
07 82 58 18 65
Whats'ap +62 821 441 235 94
Expenses and the risks bound(connected) to the forwarding are chargeable to the safe customer in case of error of delivery on behalf of www.pygmees-shop.com. Consequently, it is up to the customer to keep(preserve) all the proofs of this return.
Www.pygmees-shop.com thus recommends strongly to his(her) customers to return)products by sending followed by recommended type(chap) ( Colissimo) or by any other way(means) allowing to bring certain date and proof of the forwarding.
After this period of 7 days, delivered articles will be considered corresponding and accepted by the customer, www.pygmees-shop.comse will reserve the right(law) to refuse the exchange, the credit note or the refund(repayment).
Any order received for a maximum deadline(extension) of 60 working days, must be indicated in contact@pygmees-shop.com. Www.pygmees-shop.com will proceed to a survey(investigation) with the concerned carrier.
A typing error of the delivery address by the Customer at the time of the recording of its order:
In this case, if the Customer wishes to maintain his order, he will have to indicate to the Customer service his corrected delivery address and pay the expenses of delivery of this new expedition ..
- An error of preparation of order or distribution of the Post office:
If the Customer wishes to maintain his order, this one will be sent back to him free of charge.
